Your privacy is fundamental to how ovo500 operates. This Privacy Policy explains precisely what personal data we collect from players across Indonesia, how we use and protect that data, and what rights you hold over the information you share with us.
All data transmitted between your device and the ovo500 platform is protected by 256-bit SSL/TLS encryption — the same standard used by major Indonesian banks such as BCA and Mandiri. Your credentials, payment details, and personal records are never sent in plain text.
ovo500 does not sell, rent, or trade your personal information to any third-party marketing company. Your data is shared only with trusted service providers — payment processors, KYC verification partners, and fraud-prevention systems — strictly on a need-to-know basis.
You have the right to access, correct, or request deletion of your personal data at any time. Submit a data request to our support team and we will respond within 14 calendar days. You may also object to specific processing activities or request a portable copy of your data.
ovo500 collects only the data necessary to operate your account, verify your identity, process payments, and comply with anti-money-laundering obligations. We do not collect data about your offline activities or purchase data from data brokers.
Account data is retained for as long as your account remains active and for up to five (5) years after closure, in line with internationally recognized anti-money-laundering record-keeping standards. Anonymized analytical data may be retained indefinitely.
ovo500 uses only essential and analytical cookies to keep your session secure and to improve platform performance. We do not use cross-site tracking cookies or behaviorally targeted advertising cookies. Our cookie usage is explained in full in Section 8 of this Privacy Policy below.
This Privacy Policy applies to all personal data collected, processed, and stored by ovo500 in connection with the online betting and gaming platform available at https://ovo500.bet (the "Platform"), including any associated mobile-optimized interfaces and customer support channels. It applies to all registered users, prospective users who browse the Platform without registering, and former users whose account data is retained in line with our retention obligations.
For the purposes of this Privacy Policy, ovo500 acts as the data controller — meaning ovo500 determines the purposes for which and the means by which your personal data is processed. Where ovo500 engages third-party service providers to process data on its behalf (for example, payment processors and KYC verification partners), those providers act as data processors and are bound by contractual obligations that prevent them from using your data for any purpose other than delivering the service ovo500 has engaged them for.
By registering an account on ovo500, depositing funds, placing bets, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the Platform.
This Privacy Policy must be read alongside the Terms & Conditions and the Responsible Gaming Policy. Together these three documents form the entire agreement between you and ovo500 regarding your use of the Platform.
ovo500 collects personal data through several channels: directly from you when you register or contact support, automatically when you use the Platform, and from third-party verification providers during KYC checks. The specific categories of data collected are set out in the table below.
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, Indonesian National Identity Card (KTP) number, passport or driver's license details | Registration form; KYC submission |
| Contact Data | Email address, Indonesian mobile phone number, residential address (including city — e.g., Jakarta, Surabaya, Bandung) | Registration form; account updates |
| Financial Data | Bank account number (BCA, BRI, BNI, Mandiri), e-wallet identifier (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal history, transaction amounts in IDR | Payment gateway; account dashboard |
| Verification Data | Copies of identity documents, facial-verification images (where applicable for liveness checks), proof of address | KYC portal; third-party verification provider |
| Transactional Data | Betting history (sportsbook markets, casino games, slots), wager amounts, bet outcomes, bonus usage, game session durations | Automatically via Platform activity |
| Technical Data | IP address, browser type and version, device model, operating system, screen resolution, time zone (WIB/WITA/WIT), session timestamps | Automatically via server logs and cookies |
| Communications Data | Live-chat transcripts, support email correspondence, promotional opt-in preferences | Customer support interactions |
| Responsible Gaming Data | Deposit limits, time-out requests, self-exclusion records, problem-gambling referrals | Responsible gaming tools; support team records |
You are not obligated to provide data beyond what is required to open and operate your account. However, failure to provide certain categories of data — particularly Identity Data and Financial Data — will prevent ovo500 from completing KYC verification, which in turn will prevent withdrawals from being processed. ovo500 will clearly indicate which fields are mandatory at the point of collection.
ovo500 does not intentionally collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, genetic data, or health data) unless this information appears incidentally in communications you initiate — for example, if you disclose a health-related reason for requesting self-exclusion under our Responsible Gaming Policy. Such incidental sensitive data is handled with enhanced confidentiality and is used solely for the purpose for which it was disclosed.
ovo500 uses the personal data it collects for the following purposes:
ovo500 processes your personal data on one or more of the following legal bases depending on the specific processing activity:
| Legal Basis | Processing Activities Covered |
|---|---|
| Contractual Necessity | Account creation and management, payment processing, bet settlement, customer support, KYC verification required to perform the contract. |
| Legitimate Interests | Fraud prevention, security monitoring, platform analytics and improvement, responsible gaming monitoring, and internal reporting — where ovo500's interests do not override your fundamental rights. |
| Legal Obligation | Anti-money-laundering record-keeping, mandatory reporting to regulatory authorities, responding to lawful law enforcement requests. |
| Consent | Marketing emails, SMS promotions, and any processing activity for which you have given a specific, informed, and freely withdrawable consent. |
Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal of consent for marketing communications will not affect your ability to use the Platform.
ovo500 does not sell, rent, or otherwise commercially exploit your personal data. Data is shared with third parties only in the following limited circumstances:
ovo500 engages carefully selected third-party service providers to deliver specific functions of the Platform. These providers are contractually prohibited from using your data for any purpose other than the service they have been engaged to deliver. Categories of service providers include:
Certain game studios whose products are accessible on the ovo500 Platform — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — may receive anonymized session identifiers or aggregated gameplay data for game performance and fairness auditing purposes. These providers do not receive your personally identifiable information.
ovo500 may disclose your personal data to governmental authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law or where ovo500 determines in good faith that disclosure is necessary to protect the rights, property, or safety of ovo500, its users, or the public.
In the event of a merger, acquisition, restructuring, or sale of all or part of ovo500's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any change in the identity of the data controller via the email address associated with your account.
ovo500 operates as an internationally licensed platform and some of the service providers described in Section 5 may process your personal data in countries outside Indonesia. When your data is transferred internationally, ovo500 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy. Such safeguards may include contractual clauses modeled on internationally recognized data protection standards, data processing agreements that impose binding obligations on recipients, or reliance on the recipient country's adequacy determination under applicable frameworks.
If you wish to obtain further information about the specific safeguards in place for any particular international transfer, please contact us using the details in Section 13.
ovo500 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:
| Data Category | Retention Period | Rationale |
|---|---|---|
| Identity & KYC Data | Duration of account + 5 years post-closure | Anti-money-laundering record-keeping obligations |
| Financial Transaction Records | Duration of account + 5 years post-closure | Financial audit trail and regulatory compliance |
| Betting & Game History | Duration of account + 2 years post-closure | Dispute resolution and responsible gaming monitoring |
| Communications & Support Records | 3 years from date of communication | Customer service quality and complaint resolution |
| Marketing Preferences | Until opt-out or account closure | Consent management |
| Technical & Log Data | 13 months from collection | Security monitoring and platform analytics |
| Self-Exclusion Records | Minimum 7 years from exclusion date | Prevention of re-registration during exclusion period |
At the end of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be associated with any identifiable individual. Anonymized data may be retained indefinitely for statistical and analytical purposes.
ovo500 uses cookies and similar tracking technologies to operate the Platform securely and to improve your experience. A cookie is a small text file placed on your device when you visit the Platform. The cookies we use fall into the following categories:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Required for core Platform functionality — session authentication, security tokens, load balancing, and fraud prevention. Without these cookies, you cannot log in or place bets. | No — disabling these will break the Platform |
| Performance / Analytics | Collect anonymized data on how users navigate the Platform — pages visited, time on site, error reports — to help ovo500 improve performance and game availability. | Yes — opt out via browser settings |
| Functional | Remember your preferences — such as chosen language, preferred deposit method (e.g., BCA vs OVO), and odds format — so you do not need to re-enter them on each visit. | Yes — opting out resets your preferences |
ovo500 does not use advertising cookies or cross-site behaviorally targeted tracking technologies. You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from using the Platform's core functions, including login and bet placement.
Subject to applicable law, you have the following rights in relation to your personal data held by ovo500:
To exercise any of these rights, please contact us using the details in Section 13. We will respond to all legitimate requests within fourteen (14) calendar days. In complex cases we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.
For simple account updates — such as changing your registered email address, mobile number, or deposit limits — log into your ovo500 account dashboard directly. These changes take effect immediately without needing to submit a formal data rights request.
ovo500 implements a layered security architecture to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include, but are not limited to, the following:
While ovo500 takes all reasonable steps to protect your data, no Internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying ovo500 immediately if you suspect any unauthorized access to your account.
21+ Only. ovo500 strictly prohibits the use of its Platform by any person under the age of 21. The Platform is not directed at minors, and ovo500 does not knowingly collect personal data from anyone under 21 years of age.
During registration, ovo500 requires users to confirm that they are at least 21 years old. As part of the KYC verification process, ovo500 verifies date of birth against identity documents. Where ovo500 discovers — or reasonably suspects — that personal data has been collected from a person under 21, that data will be deleted promptly, the associated account will be permanently closed, and any funds held in that account will be handled in accordance with applicable anti-money-laundering obligations.
If you are a parent or guardian and believe that a person under 21 in your care has registered on ovo500 without authorization, please contact us immediately using the details in Section 13. We will investigate and act swiftly.
ovo500 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made, ovo500 will notify registered users by email at least seven (7) days before the revised Policy takes effect, and will display a prominent notice on the Platform homepage.
The "Effective Date" and "Last Reviewed" dates at the top of this Policy will be updated each time a revised version is published. The version in force at the time of any given processing activity is the version that governs that activity. Your continued use of the Platform following the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must stop using the Platform and may request account closure.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how ovo500 handles your personal data, please contact our Data Protection team using the details below. Our support team includes native Indonesian-speaking agents and is available around the clock, every day of the year — including Indonesian public holidays such as Idul Fitri, Nyepi, and Hari Kemerdekaan.
ovo500 Data Protection & Privacy Team
Email: [email protected] (plain text — not a clickable link)
Subject Line: "Privacy Request — [Your Username]"
Live Chat: Available on the ovo500 Platform, 24/7
Response Time: Within 14 calendar days of receipt
Languages: English and Indonesian (Bahasa Indonesia)
We are committed to resolving all privacy concerns promptly and transparently. You may also review our FAQ page for answers to common questions about account data, verification, and payment privacy. For concerns related to responsible gaming and self-exclusion, please visit the Responsible Gaming page.
Now that you understand exactly how ovo500 protects your personal data, you can bet with complete peace of mind. Explore our full range of sports markets, live casino tables, and premium slots — all secured by bank-grade encryption and backed by our transparent privacy commitment.